An effective and reliable customer support department, designed to monitor and help you

Our Support team is made of qualified experts, who handle with proficiency both technical and functional aspects of our e-mailing solution.

Its management ensures you an effective and reliable customer support with the following objectives:
Since the opening of your MailPerformance account, you will be in close contact with your account manager.
The production service will always be listening to you in order to support you.

Our hotline relies on professional procedures (support ticket management) enabling exchanges with the different in-house teams, in real time, to quickly answer to all your different enquiries.
This system ensures a real quality monitoring, thus enabling every intervening agent to keep a record of the intervention as well as to react accordingly to the demand as soon as possible.

As the management of an e-mailing campaign requires a day to day monitoring, our hotline is free and available:
- by telephone: (+33) 5 57 92 65 65,
- by e-mail:

Customer Service Department Opening Hours (working days):
- From Monday to Thursday from 8h30 to 12h50 and from 14h to 19h,
- Fridays from 8h30 to 12h50 and from 14h to 18h..

According to your wishes, depending on your needs, you will be able to use online tools (an online context sensitive and animated help, a user’s handbook, best practices, information on innovations, etc.).

We commit ourselves with your project and you have our professional know-how ready for you.